Support

Questions, problems or feedback? Email us at support@shrinkvideos.com. We usually reply within two business days.

Frequently asked questions

Does compressing change my original video?
No. Shrink Videos always saves a new, smaller copy. To free up space, delete the originals you no longer need in Photos.

Are my videos uploaded?
No. All processing happens on your iPhone.

Why didn't a video get smaller?
Some videos are already efficiently encoded. Shrink Videos skips them rather than lose quality for little gain. Savings always depend on the source video.

How do I restore my purchase?
Open the paywall or Settings in the app and tap Restore Purchases, signed in with the same Apple Account you used to buy.

How do I cancel my subscription?
Go to Settings › your name › Subscriptions on your iPhone, choose Shrink Videos, and tap Cancel Subscription. Lifetime is a one-time purchase and does not renew.

How do I request a refund?
Refunds are handled by Apple at reportaproblem.apple.com.